Client Services Administrative Specialist

The Client Services Administrative Specialist supports the Client Services team by executing key administrative and data-related tasks that ensure accurate and timely client deliverables. This role plays a critical part in maintaining operational efficiency by following established processes, supporting data workflows, and partnering closely with Client Service Managers.

Key Responsibilities:

• Support the end-to-end self-bill creation and delivery process, ensuring accuracy and timely completion

• Query, validate, and load data files between systems following established workflows and standards

• Maintain accurate and well-organized files, documentation, and client records to support operational workflows

• Communicate clearly and proactively with the Client Service Manager regarding task status, issues, and discrepancies

• Identify and escalate data inconsistencies or process gaps that impact overall workflow accuracy or delivery

• Follow SOPs and reference documentation to complete tasks consistently and accurately

• Perform basic quality checks on data and outputs prior to delivery

• Flag discrepancies or errors identified during quality checks for review and resolution

Qualifications:

Required Qualifications:

• Strong written and verbal communication skills in English, with the ability to collaborate effectively with English-speaking colleagues

• Experience in employee benefits, HR operations, or a related field required

• Strong technical aptitude with the ability to learn systems and follow structured processes with accuracy

• High attention to detail with the ability to maintain accuracy in high-volume, repetitive tasks

• Ability to follow SOPs and established workflows with consistency and discipline

• Self-motivated, adaptable, and comfortable working in a fast-paced, remote environment

• Ability to manage multiple tasks and meet deadlines with minimal supervision

• Required shift of US ET business hours (8pm-5am PHT), potential to transition to a second shift (3pm-12am PHT) following onboarding.

Preferred Qualifications:

• Knowledgebase in file transfer, desktop excel applications

• Experience in HR tech, employee benefits, or insurance industry.

• Bachelor’s degree in business, Computer Science, Engineering, or a related field is preferred.